Managing a Privacy Governance Program

Rebecca Herold

Privacy and trust are essential to maintain good relationships with customers, employees and business partners. It is also necessary to address privacy issues to comply with a growing number of privacy regulations worldwide. Privacy encompasses how business must be conducted, the communications made with customers and consumers, and the technology that enables business processes. Addressing privacy touches all facets of an organization, including business operations, websites and services, back-end systems and databases, communications with third parties, customers and service providers, and legacy systems. An effective privacy governance program will not only make your customers happier, but it will also mitigate your exposure to regulatory noncompliance, lawsuits, bad publicity and government investigations.

This workshop will address these issues, explain practical steps for structuring an effective privacy governance program based on a privacy impact assessment, engage participants in case studies to help reinforce the concepts, and create action plans that apply to your own organizations that you can take back to the office and utilize. Participants will leave with a better understanding of privacy implications and impacts, as well as with practical steps to take to integrate privacy and related regulatory requirements into your business plans.